The Human Capital Project: Steps to Launch Operator Excellence | BIC Magazine

Just as launching a capital project requires significant planning and preparation, the development of human capital is a major project – especially when it is associated with a new facility start-up. Years of experience have proven that developing operators is vital for successful capital project start-ups and continued operations excellence. In fact, sources indicate the root cause of up to 90 percent of all incidents that occur in process plants can be attributed to operator error, indicating a systemic problem that results in operators trained more for compliance than for excellence. To remedy the problem, a human capital turnaround is needed – a project approach to human capital development that achieves operator excellence to help:

  • Minimize human factor risk
  • Maximize project start-up success
  • Meet compliance requirements for regulated processes
  • Manage competency requirements across diverse job types


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