Performance Matters Blog
The One Thing That Helps Leaders Drive Results
Organizations need to reframe accountability and start looking at it as a positive quality. Being accountable is not placing blame or scolding. Rather, accountability is…
Shifting Your Mindset – The Four Leadership Attitudes to Adopt Right Away
Mindset is one of the greatest predictors of success and one of the toughest turns to make as you become a leader.
Teamwork: Achieving the Apex in Quality Service
Teamwork is an important tool in every industry. In customer service organizations in particular, teamwork can be a critical factor in producing the best outcomes…
Inspired Leadership: A 360-Degree Look at What Makes Leaders Great
Leadership is not merely determined by how an individual handles a moment of crisis. Leadership is defined by countless moments and interactions that happen on…
Mind the Gap
Regardless of how carefully crafted a strategy may be, everything can be lost in translation.
Misunderstood Millennial Behaviors (And What They Mean for Your Organization!)
The data doesn’t lie: Millennials are the majority of the global working population, and they will soon be most of the managers in your organization.
Letters to a Young Middle Manager
The collection, Letters to a Young Poet, provides an intimate view into a beloved poet-master’s mind, not on HOW to write poetry, but rather how…
What Game of Thrones Can Teach Us About Leading in Turbulent Times
Our view on leadership at BlessingWhite has been strongly influenced by the work of Goffee & Jones of London Business School, with whom we partner…
The Importance of Narrative
These days, our storytelling methodologies have become more sophisticated and the community that we can share them with is now a global one.
