Performance Matters Blog

  • February 1, 2019

At work, change is an expected and necessary constant.

  • December 1, 2018

Organizations need to reframe accountability and start looking at it as a positive quality. Being accountable is not placing blame or scolding. Rather, accountability is…

  • October 1, 2018

Mindset is one of the greatest predictors of success and one of the toughest turns to make as you become a leader.

  • August 1, 2018

Teamwork is an important tool in every industry. In customer service organizations in particular, teamwork can be a critical factor in producing the best outcomes…

  • May 1, 2018

Executive presence might be the most highly sought-after, hotly debated, and sometimes least well-defined characteristic of strong leaders.

  • June 29, 2017

Leadership is not merely determined by how an individual handles a moment of crisis. Leadership is defined by countless moments and interactions that happen on…

  • January 1, 2017

Regardless of how carefully crafted a strategy may be, everything can be lost in translation.

  • August 1, 2016

The data doesn’t lie: Millennials are the majority of the global working population, and they will soon be most of the managers in your organization.

  • July 1, 2016

The collection, Letters to a Young Poet, provides an intimate view into a beloved poet-master’s mind, not on HOW to write poetry, but rather how…

  • February 1, 2015

Our view on leadership at BlessingWhite has been strongly influenced by the work of Goffee & Jones of London Business School, with whom we partner…

  • August 1, 2014

These days, our storytelling methodologies have become more sophisticated and the community that we can share them with is now a global one.