Trust in Managers
Managers are not necessarily doing the things that matter most. The actions that correlate the most with high engagement are not always the ones that receive the most favorable ratings. And in some regions, relationship trump skills, that is, employees’ knowledge of their managers as “people” behind their titles appears to impact engagement levels more than manager actions.
Trust in executives
The way that employees interact with and perceive senior executives is very different from their relationship with their manager.
While executives do not get to interact one-on-one with every employee, their role in building a culture of engagement is pivotal. Setting the tone, fostering a purposeful culture and establishing an inspiring vision of the future are all important prerequisites to building engagement across the enterprise.
Executives appear to struggle with key leadership behaviors correlated to engagement, yet our findings suggest executive behaviors can have a greater potential impact on engagement than manager actions.
View the full infographic for more information.
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