Case Study

A Model for Transformation

A Case Study in Working Together With Bank of America

Bank of America provides its products and services through operating more than 5,100 banking centers, call centers, and online and mobile banking platforms worldwide. With training as an important part of its company philosophy, Bank of America sought out a training partner for the California and Northwest regions. To do this, Bank of America engaged the services of GP Strategies.

The GP Strategies Solution

As part of the solution, GP Strategies was involved in creating multiple curricula, web-based training, self-study materials, and interactive tools for banking center and customer service audiences.

The Outcome

Aside from a successful training program, GP Strategies, together with Bank of America, won a Gold Brandon Hall Excellence Award in the Best Learning Team category for A Model for Transformation program.

Results at a glance
Aside from a successful training program, GP Strategies, together with Bank of America, won a Gold Brandon Hall Excellence Award in the Best Learning Team category for A Model for Transformation program.

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