BCBSNC and a Custom Content Solution
CareRadius is the Blue Cross and Blue Shield of North Carolina (BCBSNC) collaborative care management platform used to help integrate complex health data and connect the entire healthcare team. The challenge for CareRadius was the implementation of a new cloud-based solution for healthcare preapproval care management for higher risk customers, and management of claims appeals.
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However, for this to work, hundreds of employees, both clinical and non-clinical, needed training for this new platform. For this, BCBSNC turned to GP Strategies.
The GP Strategies Solution
GP Strategies, with nearly 50 years of leadership in training, created a series of training solutions for BCBSNC. These were outlined based on critical business scenarios that used real-life scenarios to maintain interest. BCBSNC delivered the training solution to over 2,000 end users.
Post-course surveys showed high levels of satisfaction and comfort in performing job-critical tasks for a large majority of the students. In addition, the work performed by GP Strategies in conjunction with BCBSNC won a Silver Brandon Hall Excellence Award for Best Advance in Custom Content.