Case Study

Custom Training Development: Certification Testing Program

Client Description
This company provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenues of $43 billion, the company offers integrated business applications through numerous operating companies. They have more than 300,000 team members and average more than 10 million shipments for express, ground, freight, and expedited delivery services to over 220 countries and territories.

The Challenge
This client was searching to find a partner who could provide equipment-specific training for their general technicians, sort technicians, and electronic technicians. In order to increase efficiency and minimize downtime, they were striving to establish a validated certification and equipment specific training program for their technicians, particularly in the areas of hydraulics and basic electricity, as well as for the DC-10 nosedock.

GP Strategies Solution
GP Strategies employed a content validity study to create certification tests for this project. In partnership with Ramsay Corporation, GP Strategies developed validated certification tests on Hydraulics and Basic Electricity, followed by additional work to address other equipment-specific training needs at their Memphis hub. GP Strategies reviewed course topics with the client to determine specific areas required for each maintenance technician group to create a master certification program. GP Strategies  also assisted with the actual creation of the certification program standard operating procedures (SOPs) and the test scheduling. After all courses and course study materials were identified, GP Strategies worked with this client to develop 11 additional validated certification tests and 3 master certification tests as part of the certification program. In addition to the courseware and material development, GP Strategies also provided three full-time training coordinators and five full-time developers/instructors.

Equipment-Specific Training GP Strategies developed equipment-specific and fundamentals training for the DC-10 nosedock area. The fundamentals training provided the technicians with the baseline knowledge and skills required to effectively operate, maintain, and troubleshoot the DC-10 nosedock equipment. Allen-Bradley PLC-5 basics were included as part of the fundamentals training, with emphasis on Rockwell Automation RSLogix5 PLC software. The client built PLC-5 trainers specifically for this portion of the training course. Other areas of equipment-specific training and general maintenance training developed are listed below:

  • ICF International Lifts
  • Fairbanks THAW Scales System
  • SICK Scanners
  • AS Line Primary Sort Controller
  • Secondary 20/21 Sorting System
  • Small Package Sorting System (SPSS)
  • Sandvik Diverters
  • DM-3000 Accu-Sort Dimensioners
  • Metrologix Back Scanners
  • Single and Dual Transfer Vehicles
  • Vibration Analysis
  • Adjustoveyors
  • Drive Box Components (includes Reducers,  Couplings, and Electric Motors courses)
  • Slider Bed Conveyors (includes Belts, Beds, Pulleys, Rollers, Idlers, and Bearings courses)
  • Critical Plant UPS System Operations  (includes Liebert 650 and Exide 3600 UPS systems)
  • Powerware 9315 Critical
  • Critical Plant Computer Chilled Water System
  • Critical Plant Emergency Generators
  • Air Operation Center (AOC) Emergency  Generator Plant
  • 400 Hz Ground Aircraft Power
  • Refrigeration Theory
  • Chiller Systems (Trane, Carrier)
  • AOC Power Distribution (includes High and Medium Voltage systems)
  • Pumps and Pump Repair
  • HVAC Controls
  • Preventive Maintenance
  • Certification Testing Program Administration


Testimonial +
GP Strategies developed training and trained over 180 technicians in just over 8 months with a significant reduction in equipment downtime. Outstanding job!

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