The FAA and a Systematic way of Providing Consistent Training
As new managers are hired or recruited from within the ranks of current Federal Aviation Administration (FAA) employees, they are assigned a probationary status for one year. During this year, the probationary manager is assigned to work with a senior manager who provides the new manager with the coaching and guidance necessary to succeed. Because many of these senior managers were promoted for their technical proficiency rather than their coaching and leadership skills, the quality of this coaching provided to probationary managers has been inconsistent at best. In response to this, the FAA sought a systematic way to provide consistent training across the agency.
The GP Strategies Solution
GP Strategies worked closely with FAA Corporate Development Programs to develop a four-hour multi-course, web-based training (WBT) curriculum. The curriculum includes tips on coaching styles, stories from experienced managers, guidance on the coaching process, and interactive scenarios allowing learners to role-play coaching situations and see the outcome of their decisions. The training is divided into three parts. The first introduces the learner to various coaching styles and allows the learner to practice these styles in interactive scenarios. In the second ‘mini-module’ phase, the learner can access training in specific skills at any time and take training directly aligned with the timeline of the junior manager’s probationary period. The final phase of the curriculum is a Comprehensive Interactive Scenario allowing the learner to walk through an entire probationary period, making realistic coaching decisions throughout the process. Features of the training include a conversational writing style, animated slideshows, and full audio narration and dialogue.
The curriculum is deployed across the agency using FAA’s learning management system to ensure that managers agency-wide have access to consistent practices to standardize and improve the quality of coaching provided to probationary managers.