Case Study

Enabling Sales

The Basic Concepts of XFINITY

With a wide range of products on offer from Comcast under the XFINITY brand name, it became necessary to find a consistent, branded, quality training experience for Comcast’s diverse range of employees. To help with this, Comcast engaged the services of GP Strategies.

The GP Strategies Solution

GP Strategies’ solution was a program designed to provide individuals in both the retail environment and call centers with a comprehensive understanding of the features and benefits of Comcast’s core products and services.

The Outcome

The Basic Concepts of XFINITY has become one of the most popular courses since its launch, and together with Comcast, GP Strategies won a Silver Brandon Hall Excellence award in the Best Use of Video for Learning category.

Results at a glance
The Basic Concepts of XFINITY has become one of the most popular courses since its launch, and together with Comcast, GP Strategies won a Silver Brandon Hall Excellence award in the Best Use of Video for Learning category.

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