A Case Study in Procedure and Documentation Development.
With over 5,800 employees globally and over 25 dedicated customer operations and service centers around the world, the world’s leading provider of process control and yield management solutions was faced with a challenge. The company needed to map out new procedures and create the associated documentation for all of their new systems and products.
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The organization continually refreshed product offerings with new hardware and software systems. However, when the company realized that they didn’t have the staff available to continually develop these new procedures and documentation due to high fluctuations in demand for procedure and documentation development, they turned to GP Strategies.
The GP Strategies Solution
GP Strategies provided a variable workforce solution that allowed the company to incur development costs only when required to produce procedure and documentation deliverables. We also provided highly experienced technical writers who were extremely familiar with the content and material they were creating.
Through collaboration, GP Strategies was involved in every step of the documentation development process, including information gathering, subject matter expert interviews, and original authoring, and met these procedure and documentation development needs through a blended approach of providing onsite support as well as remote resources.
GP Strategies developed procedures and documentation for the following areas:
- Startup services
- Hardware systems
- Software applications
- User manuals
- Preventive maintenance
- Corrective maintenance
GP Strategies was able to assist the company with their variable demands for procedure and documentation development by providing a flexible and financially feasible solution. Combined with GP Strategies’ experienced technical writers, the company’s workforce was able to focus on their core responsibilities while leveraging GP Strategies for procedure and documentation support and recognize a cost savings to their overall business process.