Case Study

A Solution for Critical ‘Time and Materials’ Hardware Repair

A Case Study in Quick and Cost-Effective Turnaround for Parts Replacements IT Hardware and Maintenance Support

Meeting critical time schedules for replacement IT hardware parts is critical to keep companies operating. A major pharmaceutical company needed quick turnaround of parts for their Latin and South American operations and were concerned with incurring a significant fee. Fortunately, GP Strategies was there to help.

The Solution

With more than two decades of providing support in multiple areas in the IT arena, GP Strategies was able to quickly partner with the client in developing a solution that would reduce costs and improve service delivery response time. GP Strategies proposed to conduct parts and labor repairs on non-critical systems by performing repairs internally on low risk, low skill hardware replacements. In addition to providing reduced labor costs, GP Strategies also supplied the hardware, processed parts requests, and handled global shipping.

The Outcome

This solution has reduced the overall cost for parts and labor to our client versus traditional OEM ‘time and materials’ hardware repair. The client was pleased that GP Strategies could respond quickly to ongoing critical requests.

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Results at a glance
This solution has reduced the overall cost for parts and labor to our client versus traditional OEM “time and materials” hardware repair. The client was pleased that GP Strategies could respond quickly to ongoing critical requests.

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