Case Study

Identifying Compliance Reporting Problems and Streamlining Process with a Six Sigma Approach

A routine training completion audit showed five cases where learning compliance was out of tolerance, despite efforts to ensure accurate training assignments, and were escalated to the Compliance Board for review. The Global Payments Company did not know if these cases were caused by data entry, technology, or process errors as employees were being onboarded. The errors were impacting the onboarding experience and initial impression of employees as they started at this company. The business sought to engage a partner that could leverage Six Sigma methodology to identify the root causes of the inherent problems and recommend solutions to remedy and streamline processes.

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