In the past several years, Paycor introduced new products, which led to an increase in sales in major markets. Additionally, Paycor started to grow exponentially, in locations, revenue, and employee size, with associates more than doubling in the past four years. With this influx of employees came an increase in the number of individuals in management positions, both from internal promotions and new hires. In addition to the growth, Paycor also averages about 25% internal mobility, so many associates were moving throughout the enterprise into new roles. These two organizational changes highlighted the need to focus on leadership development to ensure managers were leading people effectively and consistently.
GP Strategies® Solution
Paycor chose the LTP+ program through BlessingWhite, a division of GP Strategies in order to address the specific skills gaps that needed to be addressed, including general communication such as feedback, coaching, goal setting, and delegation. The program was linked to the proven success of hundreds of leading companies, training thousands of technical people. LTP+ is exclusively designed to equip managers with skills and strategies for engaging and unleashing the knowledge, expertise, independence, and confidence of today’s specialized knowledge workers. This specific program had the breadth of what was needed without being overwhelming, including only essential and actionable information.
Paycor used a Coaching Index to evaluate the engagement levels of their employees. This index became the measurement tool by which the organization was able to see the effectiveness of this leadership development program. The results of the Coaching Index clearly demonstrate that the managers who went through LTP+ rated higher than managers who didn’t. When controlling for a small number of outliers, scores increased by 70% for those who participated in the program, indicating that the quality of managers had improved.