Case Study

Personal Care Consumer Products Custom Maintenance Training Development

Client Description
The company is a personal care corporation that produces mostly paper-based consumer products. Boasting strong brand names, this organization is known for their trusted products and solutions that are purchased by nearly a quarter of the world’s population daily. Headquartered in Irving, Texas, the company employs over 58,000 people in more than 175 countries.

The Challenge
The company recognized a need in their workforce for a cross-craft maintenance training program. The core challenge was working to expand the skill sets of their workers. The company needed to cover multiple functional areas of maintenance craft skills in order to be more versatile and minimize downtime. GP Strategies was requested to support the program’s design, development, delivery, training management, revision, change management, and record keeping.

The Solution
GP Strategies’ approach leveraged their off-site course development capabilities with an on-site GP Strategies team completing design, development, delivery, and management roles.

The training supporting the cross-craft elements included a tiered approach that introduced more complex concepts and practices as the participants “graduated” to higher levels within the program. Extensive use of hands-on and structured on-the-job training (OJT) was applied to ensure that participants were fully capable of performing all the required skills.

The program also focused on providing introductory preventive and predictive maintenance practices to the operators on the floor. This enabled many stations and work cells to complete a variety of preventive data collection and adjustments to increase asset reliability. It also allowed maintenance personnel to focus on more corrective issues and increased asset reliability as more dedicated and daily care was provided to all equipment.

Additional Support
GP Strategies continued to support multiple facilities for years. GP Strategies:

  • Developed over 2,000 predictive/preventive maintenance tasks for a new facility startup.
  • Developed an entire spare parts inventory and spare parts procurement program.
  • Coordinated with local community colleges agreeing to turn over certain courses so that the community college could continue the programs locally.
  • Supported multiple facility start-ups across the US and in Europe.

Representative course titles include:

  • Hand Tools, Reliability Concepts
  • Condition Monitoring, Reliability Concepts
  • Equipment Effectiveness, Reliability Concepts
  • Advanced Condition Monitoring
  • Blueprint and Schematic Reading
  • Motor Theory
  • Variable Speed Drives
  • Digital Electronics
  • Pneumatics
  • Fluid Power
  • Lubrication
  • Mechanical Drives
  • Rigging

GP Strategies designed and created numerous maintenance related courses over five years supporting multiple facilities across the US and Europe. This included multiple on-site personnel whose responsibilities were the development, delivery, and management of curriculum and content.

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