Case Study

Responding to the Pace of Innovation

Microsoft: The Readiness Edge

Keeping Microsoft sales, marketing, and services employees abreast of the full spectrum of their devices and services is an important part of the sales process. However, today’s pace of innovation has brought about a need for a new, agile, instant publishing program that can produce and quickly distribute training content globally to Microsoft employees. To help achieve this objective, Microsoft turned to GP Strategies.

The GP Strategies Solution

After consultation, GP Strategies created a training solution that made it possible for Microsoft to record and distribute training content in as little as 24 hours, reaching Microsoft employees across the globe.

The Outcome

To verify the success of the program, audience goals are measured every quarter through a course evaluation. Specific questions around relevant criteria are rated and used to create the net satisfaction (NSAT) and Readiness Impact Score (RIS). Based on survey results, The Readiness Edge is the highest scoring online training offered by Microsoft. In addition, together with Microsoft, GP Strategies won a Silver Brandon Hall Excellence award in the Best Use of Video for Learning category.

Results at a glance
To verify the success of the program, audience goals are measured every quarter through a course evaluation. Specific questions around relevant criteria are rated and used to create the net satisfaction (NSAT) and Readiness Impact Score (RIS). Based on survey results, The Readiness Edge is the highest scoring online training offered by Microsoft. In addition, together with Microsoft, GP Strategies won a Silver Brandon Hall Excellence award in the Best Use of Video for Learning category.

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