Business Improvement Projects Failing to Achieve Expected Result at Major Consumer Goods Company
As a company where growth was historically fueled by major acquisitions, this large consumer goods company found itself in a position where differing internal business processes were being managed autonomously. As a result, projects that were launched to implement business improvement strategies were consistently changing in scope and direction, falling behind on schedule, exceeding budget, not meeting customer expectations, and ultimately not producing the intended business improvement outcomes. For help, they turned to GP Strategies, a leading global performance improvement solutions provider.
The GP Strategies Solution
After consultation with the customer, GP Strategies implemented the following solutions:
- Established and facilitated a senior-level leadership council to address the major issues and obstacles, and align on the way forward
- Created communities of practice to start the common practical working business processes needed
- Facilitated decision-making to establish a fully integrated common process for business improvement projects
- Provided performance improvement services that included documentation and training materials, workshop delivery, and a coaches mentoring network
- Established a metrics process for tracking progress against expected business outcomes
- Worked closely with the communities of practice and leadership council to identify and resolve issues as they arose and to continuously improve the overall solution
As personnel began using the new fully integrated common process, information exchange and communications significantly improved, enhancing alignment and cooperation and reducing waste. The varying needs of more than 350 process performers and managers in corporate offices, production plants, and distribution warehouses were met, and senior management remained aligned, which positively impacted performance.
A significant return on investment was noted. In addition, the company’s capability maturity proficiency ranking was increased from level 1 to level 2, and greater customer satisfaction feedback was received from business owners and employees for new business improvement projects. Ultimately, improved performance was evidenced by the metrics process, indicating positive progress towards expected business outcomes.