Case Study

Strengthening Emotional Intelligence and Safety Leadership on the Trans-Alaskan Pipeline

Challenge

A key focus area for APSC is ongoing training and performance evaluation to ensure their supervisors and managers are equipped with the skills needed to effectively lead their teams. A particular area of emphasis is operational safety – for the protection of employees, critical infrastructure, and the environment.  Although Alyeska already has a best-in-class safety record and safety training requirements, leadership was looking for a workforce training solution that would embed a safety mindset at an even deeper level within the organization.

Solution

The name of the course, Act with Discipline – Emotional Intelligence and Safety, was specifically chosen to connect a human skill subject to solid Alyeska Pipeline values.  Act with Discipline is one of Alyeska’s 5 key cultural attributes, and this title alone helped link the program to leadership language the participants were familiar with, and show how emotional intelligence isn’t about being nice, but a key to disciplined behavior.

Business Impact

The program was included as an enterprise level KPI for 2019, and was rolled-out to all leaders across the APSC system.  Alyeska is seeing a common language develop and improved leadership behaviors across all their operating sites. One employee noted that
“I can already tell this class is making a difference, my daily interactions with a certain individual used to be unpleasant, but ever since they attended the training things have improved.”

RESULTS

  • Following initial deployment of this program, there were zero recorded injuries for 6 months at Alyeska.
  • On the course itself, post class surveys were very positive, with an average course score of 9.5 out of 10.

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