Fixed Operations Training

Success in fixed operations is critical to dealership growth and, in today’s recreational vehicle market, survival of the dealership itself. GP Strategies offers training solutions that provide your fixed operations team with skills and techniques to secure service business and improve the dealership’s bottom-line profits.

Achieve service effectiveness through end-to-end services

We help ensure recreational vehicle service effectiveness through everything from one-on-one dealership consulting and workshops to online training. We’ll tailor your service department training and service management training to address every aspect of your fixed operations process and brand identity.

Department productivity

  • Calculating department productivity
  • Using operating report indicators to measure performance
  • Writing better repair orders
  • Improving service process flow and solving service problems

Customer satisfaction

  • Understanding the impact on department expenses and employees
  • Identifying necessary adjustments to department policies
  • Developing stronger communications skills
  • Increasing profitability through superior customer service

Expense management

  • Operating report analysis
  • Creating compensation plans
  • Controlling parts inventory

Administrative controls

  • Establishing daily operations controls
  • Developing forecasting techniques and budgets
  • Determining the impact of decisions on results

Building your service business

  • Using units in operation to sell service
  • Increasing service to customers in today’s business climate

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