Fixed Operations

As an individual profit center and a leading source of customer satisfaction (or dissatisfaction), fixed operations play a key role in a dealership’s overall profitability. From the service bay to the parts department and body shop, our fixed operations training combines technical knowledge with customer interaction skills to provide superior service and foster repeat business. Our solutions include the following:

  • Consultation in the service bay
  • Technician training
  • Body shop technician training
  • Service management training
  • Warranty training
  • Overall fixed operations processes
  • Customer interaction skills

Customer Satisfaction Skills

While product knowledge and repair expertise play key roles in the training of dealership employees, they are only individual parts of the overall equation. Dealership employees stand a better chance of positively impacting a customer’s perception when they understand the principles of customer satisfaction. GP Strategies’ customer satisfaction training makes it happen.


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