An effective environment requires design excellence, full support, and regular system maintenance including quarterly updates and optimization analysis. Not only do we offer a full suite of post-implementation support including incident management, knowledge transfer, and road mapping services, GP Strategies also provides full assessment and remediation services to address any issues or problems that you may be facing with your current environment. With our support offering, we make sure your level of support matches your day-to-day needs by allowing you choose what areas of support are necessary for your organization.
Level 1 & Post-implementation Support
After go-live, you will need continued care for your newly implemented system. GP Strategies offers a 24/7 ticket desk powered by Zendesk that monitors incident management for your team. Our consultants will respond to your issues quickly and efficiently.
Any cloud platform will have regular releases and updates. This can be difficult to track and maintain while you are still doing your day job but they can be detrimental if not kept up with. Our team will keep you and your implementation up to date so that your team can keep on with their day-to-day tasks.
Assessment and Remediation Healthcheck
Unfortunately, not all implementations are supported after go-live. This can lead to neglect of the system and running the risk of falling behind. If this is the case in your organization, we suggest an assessment and remediation health check. Doing a full scan of your environment and understanding where the holes in your system are will help you to better understand what you need to do to move forward and upgrade your system.
BLOG | The missing “S” in SaaS: Support
BROCHURE | Support and Optimization Services
BROCHURE | SAP SuccessFactors Health Check