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End-to-End Support Services

Keep your HRIS technology and processes on track

An effective Human Resource Information System (HRIS) environment requires design excellence, full support, and regular system maintenance, including quarterly updates and optimization analysis.

GP Strategies helps design and deploy well-defined system support and incident management processes grounded in knowledge retention, analytics, and ongoing evaluation. To ensure the level of support matches your organization’s day-to-day needs, our services are available as a comprehensive solution or individually on an as-needed basis.

  1. Assessment and Remediation Services

    For companies struggling with a neglected and outdated environment, we identify problem areas and create a detailed roadmap that includes recommendations for achieving a fully optimized state.

  2. Annual Cycle Processes

    Whether related to performance or compensation, we help ensure these processes align with your current business processes and function properly from a technical perspective.

  3. Release Management

    Our experienced support specialists make sure all releases are properly communicated and passed on to the client with proper documentation. This includes coordinating all pre- and post-release testing and support.

  4. Landscape Management

    We handle all instance syncs and refreshes to keep your landscape up to date and functioning properly, including yearly rebuilds when necessary. We also help develop and adjust your HRIS roadmap to keep your process and technology on track.

  5. Incident Management

    Our Incident Management support consists of three stages – Analysis & Categorization, Escalation & Resolution, and Closure – to ensure every support issue gets communicated, logged, and resolved in an orderly and timely fashion.

  6. 24/7 Tickets and Support

    Whether onsite or online, we offer 24/7 ticket and incident support powered by Zendesk and staffed with certified experts to assist you.

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Health Check

To keep pace with rapidly evolving SaaS technologies and constantly shifting business requirements, HR organizations must evolve. Our proven Health Check methodology addresses current-state issues, refines existing processes and configurations, and ensures your system can meet long-term requirements.

Our Health Check consultants can help you:

  • Resolve ongoing issues with existing support
  • Quickly adapt to new system requirements
  • Reevaluate existing configurations and processes
  • Perform upgrades in a correct and timely manner
  • Redesign or change current HR business processes
  • Enable previously unused functionality
  • Automate manual processes
  1. Step 1: Environment Review

    Before every Health Check engagement, we conduct an in-depth review of your current-state environment to fully understand your system, eliminate lengthy learning curves, and drive efficient implementation.

  2. Step 2: Health Check Best Practices Workshop

    Our consultants conduct a detailed onsite discovery session with key customer stakeholders to diagnose current-state issues and provide best practice recommendations for resolution.

  3. Step 3: Strategic Recommendation Document

    This step includes a detailed analysis document with specific recommendations for issue resolution, as well as a prioritized roadmap of system and process improvements to meet your high-level HCM objectives.

smiling man with headset in call center

Optimize your cloud solutions with expert SaaS support

To keep pace with rapidly evolving SaaS technologies and constantly shifting business requirements, HR organizations must evolve. Our proven Health Check methodology addresses current-state issues, refines existing processes and configurations, and ensures your system can meet long-term requirements.

Our Health Check consultants can help you:

  • Resolve ongoing issues with existing support
  • Quickly adapt to new system requirements
  • Reevaluate existing configurations and processes
  • Perform upgrades in a correct and timely manner
  • Redesign or change current HR business processes
  • Enable previously unused functionality
  • Automate manual processes

Case Studies

Explore our real-world client success stories

Business Impact
700%
Business scaled

San Francisco 49ers: From Rapid Deployment to Ready Roadmap

The San Francisco 49ers implemented the SuccessFactors Rapid Deployment Solution (RDS) for Employee Central and Talent Management in 2015.
Read the case study
Business Impact
8%
Measurable ROI related to improvements
100%
Usage from all employees/managers

Impax: Continued Support After a Full Employee Central and Talent Management Implementation

Impax engaged GP Strategies for an implementation of Employee Central and the talent suite and for ongoing support after the implementation was finalized.
Read the case study
Business Impact
20%
Increase in completed applications
50%
Decrease in application time for candidates

Barton Health: Recruiting Assessment and Remediation

Barton Health was faced with an outdated Recruiting environment. GP Strategies did a full assessment of Barton Health’s current environment and recommended updates and functionality suggestions that fit their needs.
Read the case study

This partnership has allowed us to effectively support our talent management systems, ensure quality is maintained, continue to grow our internal knowledge and experience, solicit input on ideas and strategy, and know that the consultants are staying abreast of all developments and releases—we can count on [GP] to provide skilled business partners to support our business needs.

Scott Steele, Sr Director, HRIS

After realizing that our system needed to be brought up to date…we reached out to Hula for support. They did a full assessment of our current environment and recommend a fully optimized solution for us…Now, our processes are running better than ever based on the updates and support that Hula has continued to provide post-implementation, and we are now on solid footing for future growth!

Gia Schrauben, Senior Recruiter

Insight & Innovation

Discover thought leadership from our clients and team of experts

The missing “S” in SaaS: Support

Companies that sell software as a service (also known as SaaS providers) often try to make it seem as if moving to the cloud means everything will be magically taken care of for you. In fact, it’s quite the opposite.…