Enhancing Operational Discipline Through an Integrated Approach
In order to effectively compete in an increasingly demanding environment for highly technical products or achieve process safety, organizations must take an integrated approach to achieve an operational discipline. Implementing a procedure based discipline in conjunction with a comprehensive training program will not only result in significant cost savings, but also in the production of better products, and increased safety.
Defining policies, processes and procedures is a key component of any organization’s conduct of operation. The critical work processes should first be detailed in appropriate types of procedures. These procedures become the basis of a training program once they have been developed, reviewed and deployed. Finally, performance metrics must be established as an integral part of the work processes and are used to monitor the effectiveness of activities against organizational goals.
Modeling your operational discipline and defining processes.
Numerous quality management systems are available for you to incorporate in your operational discipline. Two widely accepted models are the International Standards Organization, ISO9001, and Carnegie Mellon’s Software Engineering Institute’s Capability Maturity Model Integration® (CMMI). Certification by the organizations promoting these standards is available only from an outside certifying body, but the underlying guidance and methodologies can be applied in any organization as a best practice.