Article

Communication & Leadership During Times of Crisis

While some have been monitoring the threat of COVID-19 for a while, for many, the gravity
of the situation seemed to spike incredibly quickly, turning our world upside down. Leaders in
government, healthcare, and business are scrambling to deal with an unprecedented situation.
They are being pressed to make decisions and communicate with speed in the absence of
complete information and against a backdrop of chaos and anxiety. Employees are looking to
their leaders to be a steady presence during a time of chaos. How can leaders communicate
competence while maintaining the human element of connection?

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