Performance Matters Blog

Stakeholder Engagement: Critical to User Adoption

Whether a project is using a waterfall or an agile delivery method, stakeholder engagement is one of the keys to successful user adoption. For the sake of this discussion, let’s explore the value of effective stakeholder engagement and its impact

How Training and Succession Strategies Are Changing Technical Industries

Most organizations realize that success is heavily based on having the right people with the right skills in the right positions at the right time. However, few have found ways to consistently develop and maintain succession planning processes with positive

Digital Learning: Look Up

I am often asked to help organizations introduce digital learning. The reason they choose digital learning usually has to do with modernizing the output and creating a more flexible, user-friendly, and user-centered approach. I always worry when I hear about

A Tribute to Dr. Robert W. Deutsch

The GP Strategies family is mourning the loss of founder, Dr. Robert W. Deutsch, who passed away on March 19th, 2019. Robert W. Deutsch was born in New York City in 1924. Robert earned a degree in physics from M.I.T

Good Content Is the Foundation for Content Curation

“Content is king.” We have heard this phrase many times before. With the advent of new content curation technologies in L&D, lots of organizations want to jump on the bandwagon and offer their learners the best possible experience through the

Improve Your Data by Dropping These Five Poor Survey Questions

Oftentimes I hear that surveys are not a good way to collect feedback from learners. Or that people are getting tired of answering surveys, which then leads to low response rates. Or people are not getting any insights or actionable

Stop Buzzwords. Start Application.

We may be confusing the market, the learners, and ourselves. There was a time—not that long ago—in which I was in the Training Department. And the call to action was clear: Train your people so they know how do their

Can You Train Someone to Be More Engaged?

Spoiler alert: Not really. Engagement is an individualized equation, reflecting an employee’s personal relationship with work. There will never be one set of concepts or actions that can solve every equation. And as we know from our research and own

If You Love Your Learners, Let Them Choose: The Case for Pull Learning

For too long, training has been synonymous with tedious WBT sessions that learners click through and forget. They won’t retain much about how to file an expense report or sell that new widget—and they’re certainly not going to take the

How to Manage Access in SAP SuccessFactors

When it comes to IT systems that store sensitive information, access is a hot topic these days. An HR system like SAP SuccessFactors is no exception. Based on my experience with access management and SuccessFactors, I would like to share

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