In automotive, expertise matters.
Consumers now have access to new information sources and digital tools that radically disrupt existing automotive strategies, sending a transformational shockwave across the industry. Meanwhile, the workforce has evolved to include five generations, each with distinct priorities when it comes to the work environment.
As leading automotive industry consultants and learning experts, we understand these disruptions and differences. We craft results-oriented solutions so you can apply the right mix of methods and technologies to maximize impact throughout your enterprise.
A challenging environment demands creative solutions. Together, we’ll bring these solutions forward by creating a culture of outside-the-dealership thinking. We’ll collaborate on initiatives from exceptional events and experiences to fresh perspectives on processes and development. Understanding your goals, resources, workforce, distribution channels and customers, we’ll design and implement enterprise level performance improvement programs and learning strategies tailored to bring about your measurable success.
Get prepared for what’s next: The winners are working on it now.
Equip your brand to thrive
Retail auto is undergoing profound change in every area of the business, and none more so than the customer experience.
Hyper-personalization, driven by big data, is enabling the curation of bespoke experiences that speak directly to individual preferences while creating a powerful branded experience — and stories designed to be re-told.
We can help you get there.
GP Strategies is a leader in CX design and implementation, including non-traditional selling models and the development of a luxury automotive academy.
We have the expertise to future-proof CX — and proven results achieving SSI and CSI gains.
People Strategies & Programs
For any automaker, it’s people who drive business results. But for any organization the size of an automaker, people strategies are often the first to need shoring up. From welcoming junior job candidates to planning succession for key executive roles, GP Strategies is a trusted partner every step of the way.
When it comes to recruiting, we recommend a fit-for-role strategy backed by a robust people development strategy. The onboarding program should connect with new employees to affirm their value and empower them to contribute to the company’s culture — while ensuring they reach their maximum potential as quickly as possible.
Our role design and performance support solutions, which identify goals and introduce metrics to assess the achievement of outcomes, align individual goals to the organization’s business objectives.
As market conditions continue to threaten sales and profits, dealers are now looking to field personnel for insights and answers.
The GP Strategies Automotive Retail Academy offers OEMs the opportunity to ‘fast track’ field development. Participants build a deeper retail business understanding and consultative skills to recognize gaps and introduce new best practices to close those gaps — as well as support continuing change.
We also offer exclusive operations analysis and planning software, with a proven, global pedigree, to help identify root cause issues and, most importantly, support planning and performance tracking. For field personnel, it’s an invaluable tool kit to support targeted action planning and follow-up actions, to drive performance improvement.
Training Center Management
Whether intensive training is taking place in person or virtually, the need for world-class training facilities remains constant.
GP Strategies has the experience and unparalleled expertise to support clients from the design and launch of a new center to turnkey management of existing facilities — including administration, budgeting and financial oversight, technical fleet care, maintenance of tools and equipment, and more. We’ll even host a state-of-the-art studio to produce web-based training, video on demand, and virtual training elements.
Staffing the TC comes next, with GP Strategies providing training administrators, translators, presenters, and managers for curriculum, IT, logistics, dealer network relationships, and facility operations.
Finally, all the above comes together to provide an ideal setting for best-in-class training. Whether the subject matter is technical, sales, service, or parts, our learning and development team will design and deliver in-person or online programs to help automakers achieve their performance goals. Local, regional, and global deployment are supported by our complete LMS management and administration solutions.
Facility & Process Audits
Customer experience expectations have never been higher — nor has the need to realize profit opportunities been greater.
GP Strategies helps dealers re-imagine and realize new processes to create revenue and profit opportunity and qualify for OEM incentives, while delivering a more desirable guest experience.
Our proprietary certification app supports in-depth analysis and action planning while also creating the ability to conduct virtual audits. Retail managers follow and update action plans in real time and upload qualitative ‘evidence’ to accelerate adoption of new processes — and certification.
Managing the details of warranty repairs to align with shifting policies is a daunting task for service managers and technicians — compounded by pressures to streamline processes in the pursue greater profits.
The GP Strategies warranty program follows proven processes to uncover root cause issues, close process gaps and educate managers and technicians to dramatically reduce dealer exposure to warranty claim returns.
For the OEM, our approach realizes the potential to both reduce warranty costs and improve CSI toward elevating service loyalty.
Explore our real-world client success stories
Driving Better Performance For Porsche Sales
Implementing a Learner Experience Platform at a Major Automotive Brand
Insight & Innovation
Discover thought-leadership from our clients and team of experts