Automotive Consulting Services

Building an intentional customer relationship at all touchpoints to enable branded experiences that create emotional connections and loyalty.

Creating a thriving organization that decreases turnover, increases engagement, and fosters bottom-line growth.

Elevating business acumen, operational knowledge, and consultative skills to support dealer performance.

Planning and administering your centralized training functions and facilities to realize a greater staffing and infrastructure ROI.

Helping dealers adopt new operational standards to realize powerful brand experiences and new profit opportunities.

Sharing proven aftersales processes to maximize your warranty business while improving the service experience and customer loyalty.

Creating a culture of innovation, developing more efficient processes, and finding new competitive advantages.

Equipping your people with the information and skills to win over informed buyers who expect more from their purchase journey.

Adopting the mindset, tools, and best practices to sell in a fast-moving marketplace.

Strengthening the individual customer relationship even as distribution models evolve.

Optimizing used-vehicle business practices to increase revenue and margin.

Re-imagining the finance and insurance experience to elevate the buyer’s experience while creating new revenue opportunities.

Executing effective business strategy to enhance processes, performance, and results.

Providing smart digitalization with an integrated, end-to-end, data-driven solution for the aftersales business.

Driving profit opportunities and owner loyalty through training, staffing, and operations management for the service lane.

Harnessing the power of real-time vehicle data to elevate the ownership experience and generate additional business.

Building a more successful profit center through cross-functional strategy and integration.

Enabling a robust repair and retail network to seize the opportunities presented by a changing marketplace.

Improving speed to market and achieving quality targets through facilities engineering, workforce preparedness, and performance support.

Streamlining processes and optimizing assets to reduce waste and instill values of excellence and innovation.

Optimizing materials, warehousing, and supplier relationships to eliminate production gaps and streamline workflows.

Driving quality and continuous improvement through advanced product quality planning (APQP), inspection, and containment.

Improving equipment maintenance programs to ensure longevity, reduce downtime, and maximize ROI.

Delivering high-caliber professionals with task-specific skills—when you need them—while reducing time-to-fill and staffing costs.

Elevating fixed-operations performance with intimate understanding of not only the subject matter, but also of your brand and business objectives.

Driving performance whether in-person, remote, virtual, or digital—regardless of vehicle architecture—teaching new skills and new ways of working.

Upskilling and safeguarding your technicians by specializing, localizing, and deploying custom training with expert facilitation.

Transforming completion measurement from a dreaded obligation to a genuinely engaging common priority.