Workforce Development and
Employee Training Courses

Description

Conflict, in and of itself, is neither “good” nor “bad”. What makes a conflict situation productive or destructive is the way in which issues and information are analyzed, approached, and communicated. In this interactive course, learners will gain the skills to effectively resolve conflict and strengthen relationships. They’ll explore their preferred mode of conflict management along with the preferred methods of others and discuss common sources of conflict. Then they’ll learn the best approaches to different types of conflicts and practice a three-step process for productive resolution.

Outcomes

• Use active-listening skills to improve the working environment
• Apply assertive language techniques to express your needs and respect the needs of others
• Apply techniques to managing emotions during conflict

Description

We are all responsible for helping to maintain a safe working environment. This awareness-level course looks into key risks in the workplace and what can be done to minimize them. Real-life examples and practical scenarios are used to reinforce the key messages.

This course is part of our Compliance & ESG Catalog of courses.

Learning objectives:

• Identify and explain heat transfer within heat exchangers.
• Discuss safety precautions associated with heat exchangers.
• List and identify different types of heat exchangers and their major components.
• Identify maintenance and inspection activities associated with heat exchangers.

Learning objective: In this training course, participants will learn to demonstrate inspection methods of high voltage circuit breakers.

The concept of human factors represents the way that people work as a system with programs and processes, the work environment, the organization, and equipment—with the individual at the center of that system. Any flaws in the system impact the performance of the individual, and any flaws in the individual impact the system. Evidencing that human factors have been considered is a requirement of the SAE AS13100 standard, and the reference manual RM13010 provides supplemental information and guidance on this key topic.

This half-day workshop provides a concise introduction to the range of human factors that can affect performance, along with the ones that should be considered in relation to any design, improvement, change management, or problem-solving campaign. Once learners understand the concept of human factors, the workshop will consider error-avoidance tactics that can improve the management of these issues. A mix of theory, interactive group activities, and discussions will help learners explore what human factors will mean back in the workplace and how to follow RM13010 guidance for the AS13100 standard.

Learning objectives:

• Describe the basic principles of fluid dynamics.
• State the relationship between force, pressure, and area.
• List and describe the major components of a hydraulic system.
• Identify the symbols used to identify hydraulic components in a schematic.
• List and describe the major components of a pneumatic system.
• Identify the symbols used to identify pneumatic components in a schematic.

Learning objectives:

• Describe hydraulic power and the components used in the design of hydraulic systems.
• Identify and explain common hydraulic components.
• Describe basic hydraulic theory.
• Replace hoses, seals, and fittings according to the guidelines identified in this training course.
• Explain common circuit applications.
• Describe preventive maintenance actions such as removing, replacing, and cleaning common hydraulic components.
• Interpret ANSI symbols and drawings to explain the functions of specific hydraulic systems.
• Troubleshoot common hydraulic components.