Case Study

Merck Drives Efficiency With Fix/Flex Learning Model

When biopharmaceutical company Merck needed to revamp its learning and development strategy, it turned to GP Strategies to help implement an innovative new federated support model. The resulting Fix/Flex model harnessed cross functional teams to reduce operating costs, improve efficiency and drive significant savings over three years.

The Challenge

Redundancies and lack of visibility in Merck’s learning organization were driving excess costs, inefficient delivery and poor visibility over spending and performance.

The Solution

A flexible federated learning model using cross-functional teams that adapted to variable learning demand and improved efficiency and visibility across the global organization

The Results

The new Fix/Flex model saved Merck millions while exceeding performance and reliability goals. Read more.


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